As per the terms & conditions you agreed to when purchasing….all returns, core(s) or cancellations are at DieselTuffs discretion and must be unused and in the original unopened or sealed packaging. No exceptions. No returns on any electrical product(s), period. Returns will be inspected upon arrival and credit consideration will be at DieselTuff’s and or the original vendors discretion. All returns or cancelations are also subject to a min 20% restocking fee, plus a 4% transaction fee that DieselTuff gets charged by PayPal, which no longer gets refunded to the merchant. DieselTuff and or any of our venders, will not pay for any return shipping cost(s)/handling fee(s) and/or brokerage fee’s or taxes incurred on any return. This is your responsibility.
Any returns after receiving a RGA#, must have a declared value of $0.00 and sent back to suppling vendor by USPS/Canada Post with signature required for any product return(s) or core(s) returns if sending across the CDN/USA border. Special ordered in product or non stocking parts brought in specially for an order, are non-refundable. We do not except any other couriers other than USPS/Canada Post. No exceptions.
Please don’t buy any product(s) from DieselTuff/Mark Wilson, unless you know what you want and have researched/verified what you are purchasing. All granted returns, including core returns, must have an RGA # (returned goods authorization number) issued by DieselTuff and the RGA number must be clearly written on the outside of the shipping label, (not on the product or product packaging itself) and returned to the original vender(s) address that it was originally shipped from. Failure to obtain an RGA number prior to returning any goods, may result in no credit being given. Sorry, DieselTuff will not be responsible for returns.
All returns including cores, are the responsibility of the customer and must have freight prepaid by you the purchaser, as well as signature and insurance added. DieselTuff will not be responsible for any duties, brokerage and/or any other fee’s associated with any shipping, to or from DieselTuff or anyone of the suppling vendors.
All returns, including core returns must also be received back to the original vender within 30 days from date of purchase for credit consideration. No exceptions. This means after 30 days your return is not received and signed for = no refund. No exceptions.
DieselTuff is not responsible for core approval on products that we do not manufacture. Core returns must be sent to the vender(s) that shipped the product to you, with the RGA# that was supplied to you (please pay attention to the vendor(s) ship from address). If you don’t have a RGA#, it is your responsibilty to ask for one.
DieselTuff or vender(s) will inspect the core(s) and process in a timely manner for return consideration but DieselTuff can not be responsible for delays due to statutory holidays, shipping or processing.
If and when the manufacturer credits DieselTuff, the credit will then be passed to the customer asap. Please do not e-mail for return status until 10 working days has gone by from shipment received, signed for by original vendor. This can be verified by your tracking #. This allows the appropriate time for paper work to be processed. Don’t worry, you won’t be forgotten.
All customers returning any product and/or core(s) across any border(s), must use USPS and/or Canada Post to lesson your costs, as the border and/or shipping companies may charge duties, brokerage and/or fee’s on your package and DieselTuff will not be responsible for these costs. Courier companies, specially UPS and FedEx tend to charge additional fee(s), which DieselTuff or any vendor(s) will not be responsible for any added cost(s). If DieselTuff or anyone of the vendors incurs any of these above costs, the cost(s) will be deducted from your refund and/or core return. No exceptions.